The Family Support Line

Irshad Center assisted The Jordan River Foundation in the establishment of The Family support Line in Jordan. The family Support Line is a confidential, non-judgmental and supportive helpline with the purpose of promoting healthy development of children. This is done through supporting parents and caregivers in understanding and responding effectively to the different needs of their children, and through offering easy access to a multidisciplinary team of professionals, who in turn provide effective consultation and referral services in a single phone call. This service intends to facilitate better understanding of children’s needs, tackle issues of concern, and provide response to children’s pleas for help. A program of one month and half was customized for the family support line to help the staff to be equipped with the knowledge and skills to be able to deal with children’s calls.